ABOUT GREYSTAR

​Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates over $315 billion of real estate in 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of more than $78 billion of assets under management, including over $36 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

The Sales Executive is responsible for supporting marketing, leasing and occupancy/revenue objectives for Canvas by delivering activities related to leasing to new residents and renewals of existing residents. These include qualifying leads, arranging community tours and unit viewings and completing the requisite resident administration to secure the lease.

JOB DESCRIPTION

Key Role Responsibilities:

• Works as part of a team, supporting and respecting other team members to deliver exceptional resident living
• Responds to all incoming sales enquiries in a timely manner in line with set targets
• Initiates proactive outbound contact to convert lead generation and existing database contacts as above.
• Actively understands, updates and improves knowledge of community, amenities, units and local area features.
• Ensures all data capture systems and details of contact are updated in an accurate and timely manner as required.
• Plans and organises daily activities to maximise the time to achieve targeted leasing numbers
• Converts prospects and leads into viewing appointments and bookings to achieve targeted leasing numbers.
• Supports all communities including cross selling based upon potential resident requirements.
• Follows up on receipt of required documentation, contract returns and processes payments.
• Manages cancellations in line with targets, and can negotiate a compromise where required
• Undertakes marketing activities to promote the property and monitors competitor activity
• Supports on site activity such as property tours, events and renewals as required
• Periodically lead morning huddles with the broader Sales team
• Ensure the accuracy of our advertised content (online/marketing materials etc), making use of our knowledge of the assets and regular use of platforms
• Triage non-sales enquiries and ensure they are managed in a professional manner

Organisational Responsibilities:

• Follows established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organisational standards, and operational processes related to area(s) of responsibility and reporting violations or infractions to appropriate individual(s).
• Demonstrates appropriate safe behaviours in accordance with Company, property, and departmental policies, procedures, and standards by immediately reporting any mechanical or electrical equipment malfunctions, employee/visitor/resident injuries or accidents, or other safety issues to appropriate individual(s).
• Identifies areas for improvement, offers suggestions to improve efficiency and productivity, and implements ideas that achieve operational excellence.
• Keeps abreast of current changes in technology, processes, and standards within the industry and area(s) of responsibility by attending internal and external training classes.

Role Scope:

• This role reports to the UK Senior Sales Manager, Student
• This role will support other Greystar brands during peaks of activity as required
• This role will be based on site or in Head Office as required, and may at times be required to work from other sites according to business needs.

Key Relationships:

• Community Managers and Community Teams.
• Sales, Marketing, Regional Operations Managers
• Corporate Support Teams including HR, Finance, Systems & Capital Projects.
• Prospective residents
• Agent & 3rd Party Partners

About You

Knowledge & Qualifications:

• Good level of general education evidencing literacy and numeracy
• Proficient in the use of Microsoft office packages including Word, Excel and Outlook as well as other systems such as databases/ booking systems, e.g. Salesforce is desirable

Experience & Skills:

• Excellent customer service skills and experience in a sales role in a similar world-class accommodation/hospitality/leisure or reservations/membership environment.
• The ability to influence, adapt at pace and be motivated by exceeding customer service and sales targets
• Evidence of organisation skills with the ability to multi task and prioritise whilst maintaining a high level of accuracy and attention to detail
• Culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience.
• A team player who is evidently approachable and welcoming
• Proactive with a can do attitude and an ability to act autonomously, taking decisions and/or action when required.
• Proficient at using online and web tools/resources for gathering and presenting research and information
• Fluent English verbal and written communication skills
• Additional language skills are desirable

Behaviours & Values:

• Integrity - We will stay true to the highest ethical standards and principles, and be honest, trustworthy, and humble in all of our words and actions.
• Respect - We will accept and value our individual differences and show genuine consideration for the thoughts, needs, and ideas of others.  We value and encourage a work/life balance.
• Accountability - We will take responsibility and accept ownership for our words, actions, tasks, and results, and respectfully hold others to the same standard.
• Professionalism - We will proudly present a positive, dignified, and business-like image at all times through our appearance, behaviour, and interactions with others.
• Teamwork - We will work together to accomplish goals, solve problems, and enrich our work environment.
• Service - We will make service our top priority by giving our time, knowledge, and experience to serve the needs of our customers, community, and team members.