ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $290 billion of real estate in 247 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 857,400 units/beds globally, and has a robust institutional investment management platform comprised of more than $76 billion of assets under management, including over $34 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

Contributes to an exceptional resident experience by ensuring all aspects of the appearance of the community are presented to the proper standards by completing tasks to maintain common areas, amenities and grounds both in and outside of the buildings. Performs repairs and minor redecoration and assists with resident enquiries and parcel management, delivering a varied and rewarding role.

JOB DESCRIPTION

Key Role Responsibilities

• Works as part of a friendly and supportive team playing a vital role within the Community team to ensure all our residents enjoy a high level of cleanliness throughout their community.
• Inspects the community throughout the day to remove litter, debris (including pet droppings and waste) and ensure all common areas and amenities are well presented and free of litter at all times and the building has safe access throughout the year
• Removes waste and remaining items from vacant apartments prior to starting the make ready process, transfers waste to rubbish bins or storage area as applicable and cleans and maintains the storage areas.
• Rotates refuse bins daily, prepares the bins for the weekly collection by the local authority and returns them to the bin areas in the car park after pick up.
• Responds positively to maintenance queries, resolving them in a timely manner or signposting residents to the most appropriate person to assist them
• Completes assigned minor and routine service requests
• Assists the Community Team with compliance requirements in regard to units and common areas
• Distributes notices, communications and parcels to residents as necessary.
• Undertakes relocation and removal/disposal of furniture
• Ensures all empty rooms and apartment and show flats are freshened to maintain market-ready appeal.
• Conducts weekly flush downs in all empty rooms and apartments in line with health and safety policies.
• Assists in the make-ready, move in and move out process by performing duties and checks requested by Community Manager and/or Supervisor.
• Informs Facility Manager of any observed hazard or potentially dangerous situation to residents, team members, guests, and others.
• Complies with Greystar’s health and safety policies by attending and participating in the properties routine safety meetings, completing required training on other safety related laws and requirements and by reporting accidents and incidents promptly and accordingly.

Knowledge & Qualifications

• Ability to read and write in German to a level that enables full understanding and compliance with product safety labels and procedure manuals
• Knowledge and understanding of German health and safety requirements
• Knowledgeable and skilled in the safe use and maintenance of cleaning fluids and tools

Experience & Skills 

• Previous experience in a similar role within a customer occupied environment.
• Demonstrated ability to solve problems in a variety of practical situations and follow standardised procedures. 
• Ability to work autonomously, using initiative when required.
• Strong attention to detail
• Flexible approach to work and adaptable to thrive in a changing environment
• Helpful, friendly personality with effective communication skills behaving in a professional, courteous and helpful manner towards colleagues and residents at all times
• Ability to use standard resources, tools and equipment to perform duties
• Must be comfortable working inside and outside in all weather conditions (rain, snow, heat, hail, wind, sleet).
• Demonstrated ability to undertake minor repairs and redecoration and first line maintenance repairs in joinery, plumbing and glazing