ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing, logistics, and life sciences sectors. Headquartered in Charleston, South Carolina, Greystar manages and operates more than $290 billion of real estate in 247 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages more than 857,400 units/beds globally, and has a robust institutional investment management platform comprised of more than $76 billion of assets under management, including over $34 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

The 1st Party Collections Specialist position offers a competitive hourly wage and commission structure. This position is a hybrid work schedule and must be able to commute to our Lynnwood, WA or Phoenix, AZ office regularly.

This position is responsible for collecting outstanding balances from residents, partnering directly with Community Managers and their associates to ensure all documentation is accurate and complete and that we are in compliance with all applicable laws and departmental policies/guidelines. Additionally, this position is responsible for achieving any established daily, weekly or monthly targets as well as address and actively work to resolve disputed accounts.

JOB DESCRIPTION

• Make outbound calls to a portfolio of clients with outstanding balances and collect payments;achieve established budget quota and recovery percentage goals
• Respond promptly to client inquiries according to level of urgency properly recording detail of actions taken.
• Verify accuracy of chargesin portfolio accounts, research inconsistenciesand making any necessary corrections.
• Maintain accuracy of resident personal demographic and confidential information (i.e. names, addresses, DOB, social security numbers, etc.); ensure compliance withany/all applicable contract terms, company policies and/or state/federal laws.
• Review andresolve disputes regarding information contained in resident portfolios.
• Prepare documents, letters, and other communication materials for internal and external distribution; types and spell- checks documents, complieswith statutory notice periods and any relevant document retention policies.
• Communicate and coordinate with other internal departments as necessary.
• Complete projects, tasks, assignments, and other workthatis unique to the department; follows departmental policiesand procedures, and meets standards, metrics, andother benchmarks used within the department for evaluating performance and results.
• Maintain appropriate reports regarding portfolio information.

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The hourly range for this position is $16.28 - $18.00 + commission

Additional Compensation:

• Corporate Positions: In addition to the base salary, this role may be eligible to participate in an annual bonus program based on individual and company performance.
• Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.

Robust Benefits Offered*:

• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.
• Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 10 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.
• For onsite team members, 20-40% housing discount at Greystar-managed communities.
• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).
• 401(k) with Company Match up to 6% of pay after 6 months of service.
• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).
• Employee Assistance Program.
• Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.
• Charitable giving program and benefits.

*Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.

Greystar will consider for employment qualified applicants with arrest and conviction records.