ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in nearly 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages over 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of nearly $78 billion of assets under management, including over $35 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

Supports, develops and executes the Company’s strategies related to property management operations by directing their team members on the assigned portfolio of properties, and by implementing and continually improving the policies, procedures, and practices that enable each property to meet and exceed budgeted financial goals and achieve operational performance and people objectives.

JOB DESCRIPTION

Role Summary:

Supports, develops and executes the Company’s strategies related to property management operations by directing their team members on the assigned portfolio of properties, and by implementing and continually improving the policies, procedures, and practices that enable each property to meet and exceed budgeted financial goals and achieve operational performance and people objectives.

Key Role Responsibilities:

• Develops, establishes and executes the Company’s strategies and practices related to multi-family property management operations providing the platform to enable assets to meet and exceed budgeted financial goals and achieve operational performance and people objectives. 

• Develops and monitors budgeting and reforecasting processes for the property, and oversees attainment of budgeted goals by analysing and evaluating financial statements and working with others to address and resolve gaps in the financial performance of the property.

• Develops strong relationships with key internal and external stakeholders and teams to foster efficient an

• Maintains productive cross-functional collaboration to achieve agreed project deliverables.

• Ensures that the property meets the established operational, financial, and business performance goals by inspecting the property, reviewing financial, market, and operational reports, and developing and implementing appropriate action plans to achieve results.

• Reviews, analyses, and interprets competitor data that may impact the performance of the property, and works with central teams to develop and implement sales and marketing plans that drive occupancy and revenue.

• Defines and establishes procurement requirements and relationships for operating supplies, equipment and essential services.

• Provides supportive and inspiring leadership by interviewing, hiring, and training team members, and by managing performance in accordance with Company policies, values, and business practices.

• Creates positive memorable experiences by exceeding customer expectations. Proactive in striving for continuous improvement through feedback.

• Ensures that the appearance and physical aspects of the property meets the Company’s established standards through routine quality and safety inspections, and communicates concerns and requests for capital as needed to maintain the asset performance.

Organisational Responsibilities:

• Follows established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organisational standards, and operational processes related to area(s) of responsibility and reporting violations or infractions to appropriate individual(s).

• Practices proper safety behaviours in accordance with Company, property, and departmental policies, procedures, and standards by immediately reporting any mechanical or electrical equipment malfunctions, employee/visitor/resident injuries or accidents, or other safety issues to appropriate individual(s).

• Identifies areas for improvement, offers suggestions to improve efficiency and productivity, and implements ideas that achieve operational excellence.

• Keeps abreast of current changes in technology, processes, and standards within the industry and area(s) of responsibility by attending internal and external training classes, research and/or subscribing to the internet or other professional publications, or utilising other appropriate method(s) to obtain business and professional information, and applies knowledge and practices to area(s) of responsibility.

Role Scope:

• Based in Madrid with the frequent requirement to travel onsite.
• Residential Units in Multiple Locations within Spain
• The focus of this role is expected to be lease up and stabilisation of designated properties; including working with third party agents and central support teams, setting up processes and procedures, snagging and defects, creating a resident experience from leasing and move in to end of tenancy. 

Key Relationships:

• Regional Operations Manager
• Development, Investment & Asset Management Team.
• Central Teams including HR, Finance, Systems, Sales & Marketing
• Estate Management
• Consulting Partnerships/Suppliers

About You

Knowledge & Qualifications:

• Graduate calibre or equivalent experience.
• Strong proficiency in the use of Microsoft office packages including Word, Excel and Outlook.
• Strong proficiency in using business systems software, preferably in the property or accommodation sector. Training will however, be provided.
• Strong practical understanding of Spanish legislation relating to tenanted property and buildings management or relevant qualification.

Experience & Skills: 

Essential:

• Senior level experience in the leadership and management of multi-site operations ideally in a related industry sector, e.g. leisure, retail, hospitality or the property sector where service through teams, revenue and occupancy will all be key profit drivers.
• Experience of bringing a new asset, product or service to operational performance
• Experience of working in multi-disciplinary team environment
• Strong commercial awareness and high level of capability and competence with financials.
• Displays resilience when responding to changing schedules, last minute and urgent requests
• Excellent communication skills and the ability to work with impact and influence.
• Highly regarded as a leader of people by direct reports.
• A dynamic and confident leader with a customer service ethos.

Desirable:

• A knowledge and understanding of change management with the ability to effectively and implement it when required.
• Experience working in an environment with an international dimension.
• Additional language fluency.

Behaviours & Values:

• Integrity - We will stay true to the highest ethical standards and principles, and be honest, trustworthy, and humble in all of our words and actions.
• Respect - We will accept and value our individual differences and show genuine consideration for the thoughts, needs, and ideas of others.  We value and encourage a work/life balance.
• Accountability - We will take responsibility and accept ownership for our words, actions, tasks, and results, and respectfully hold others to the same standard.
• Professionalism - We will proudly present a positive, dignified, and business-like image at all times through our appearance, behaviour, and interactions with others.
• Teamwork - We will work together to accomplish goals, solve problems, and enrich our work environment.
• Service - We will make service our top priority by giving our time, knowledge, and experience to serve the needs of our customers, community, and team members.