Key Role Responsibilities

• Works as part of the Community team to ensure all our residents enjoy a high level of cleanliness throughout their community.

• Communicates effectively with residents, clients, contractors and colleagues; demonstrating a clear understanding of maintenance issues and using initiative to respond accordingly.

• Monitors and maintains the electronic maintenance reporting system, Onesite, ensuring tasks are completed to a high standard and within suitable time scales, corresponding with tenants when required.

• Promotes customer satisfaction by providing regular updates to residents via Onsesiteregarding ongoing or delayed maintenance issues.

• Administers all property maintenance & records in accordance with Greystar policies & procedures.

• Maintains a focus on delivering services within agreed budgetary & resource parameters.

• Maintains adequate levels of spares, stock and supplies, ensuring effective forward planning.

• Diagnoses and undertakes repair and maintenance tasks to a high quality including plumbing, joinery and carpentry, painting/decorating and lighting; or organises and oversees repairs to completion if referred to contractors.

• Understands and responds to health and safety matters in an appropriate & timely manner.

• Reports any incidents or accidents to the Community Manager using the correct system and documentation.

• Moves furniture and heavy items around site as required.

• Ensures all communal areas of the site including refuse and recycling facilities are frequently inspected and maintained to the highest standards of repair & cleanliness.

• Coordinates and accompanies external Contractors/Suppliers executing minor works on site.

• Liaises with relevant team members within Estates Management or Operations teams to ensure transparency and clear communication when works are taking place.

• Monitors Sub-Contractors performance to standard and retainsaccurate records of their site operations including all relevant RAMS & Permits to Work.

• Highlights and assists with the management of any community works.

• Assists the Community Manager in key management ensuring high levels of security at all times.

• Ensures annual checks are carried out for their statutory insurance and qualifications.

• Manages and maintains all statutory testing records, utilising other team members where appropriate

• Carries out annual PAT testing and inspections of emergency lighting, weekly fire alarm tests and fire evacuations

• Ensures the gardens and grounds maintenance to the property are well maintained, clean, tidy and hazard free, supervising external contractors as required.

• Practices proper safety techniques in accordance with Company and safe systems of work guidelines.

• Is available on call out of hours to respond to emergency situations to resolve problems or contact contractors to address.

• Reviews site risk assessments as required with Community Manager.

• Seeks to maximise efficiency of utilities.

Key Relationships:

• Operations team

• Estates Management team