Key Role Responsibilities

• Responsible for providing excellent customer service. Responds quickly and courteously to resident concerns andquestions,andtakes prompt action to solve problems and/or document and convey resident or other requests to theappropriate individual(s).

• Responsible for all sales and lettings activitiesincludinggreeting and qualifying prospects, conducting propertytoursand showing apartments. Inadditionresponsible forprocessing applications, credit screening, and criminal background checks, preparing the lease and move-in package, and ensuring a smooth resident move-in and lease signing.

• Responsible for all viewing activities ensuring that theproperty meets the required company standards, follow up calls are carried out and feedback is received following all viewings.

• Undertakes marketing and event activities to promote the property and organize regular events and monitors competitor activity.

• Completion of all documentation, recording andmaintainingfile notes and residents’recordsin compliance with local and GDPR regulations.

• Uses the property management software application (Yardi, etc.) to track apartment availability, record traffic and leasing activities, manage resident and prospect data, and capture critical demographic and other information about existing and future residents.Work with the maintenance IQ system for technical and facility management within the property. 

About You

• We are looking fora proactive team member with excellent customer service skills and experience in a sales or customer service role in a similarresidential, hospitality or leisure environment. 

• You willhavegreat communicationskills and beable toinfluence others andcreate a positive atmosphere. You will be confident ininitiatingrelationships, expressing cultural awareness in communication and negotiation skills to suit audience.

• You will have a proactive approach to problem-solving andan eye for detail, alongside proficient social media, numerical and administrative skills.