ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in nearly 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages over 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of nearly $78 billion of assets under management, including over $35 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

This role supports onsite team members and our Affordable Operations team by resolving operational gaps, improving communication, and reducing escalations. The Regional Associate acts as a liaison between Centralized Certifications and property teams to ensure smooth internal operations and consistent compliance with affordable housing program requirements. This is an internal-facing role focused on training support, team member engagement, and operational excellence.

JOB DESCRIPTION

• Seattle Affordable Housing (MFTE, MHA, IZ, etc.) Experience Required.

• Serves as a primary point of contact for site teams regarding affordable-related questions, documentation support, and internal process troubleshooting. This role does not typically interact directly with applicants or residents.

• Engages in strategy-driven and problem-solving communication with Regional Property Managers (RPMs) and Directors, with oversight provided by the Affordable Housing Manager.

• Facilitates kickoff meetings and training support sessions for newly onboarded Centralized Certifications properties.

• Assists the Affordable Housing Manager with new hire onboarding training for Affordable Housing Coordinators and Affordable Housing Portfolio Administrators.

• Collaborates with Affordable Housing Coordinators, Affordable Housing Portfolio Administrators, and property teams to resolve escalations and bridge knowledge gaps.

• Reviews and monitors income limits, rent limits, and utility estimates; supports site teams in understanding and applying these standards.

• Provides training support (in person site visits, as needed) and guidance to onsite team members on affordable housing procedures and documentation best practices, focusing on the site teams’ responsibilities in relation to Centralized Certifications.

• Tracks and analyzes common issues or bottlenecks in certification workflows and recommends process improvements.

• Supports appeals and eligibility reviews in coordination with Affordable Housing Portfolio Administrators and the Seattle Office of Housing (SOH).

• Maintains accurate records of internal & external interactions, resolutions, and compliance communications.

• Coordinates and communicates with the Seattle Office of Housing (SOH) and our third-party compliance vendor RealPage Compliance Services (RPCS).

Qualifications:

• 3+ years of experience in affordable housing operations, property management, and team member training & engagement support.

• Assistant Community Manager and/or Community Manager experience preferred.

• Strong understanding of Seattle affordable housing programs and compliance requirements (e.g., MFTE, MHA, IZ).

• Excellent communication and interpersonal skills; ability to manage sensitive team member interactions with empathy and professionalism.

• Experience with property management software (e.g., Yardi, OneSite, Entrata) and document management systems.

• Detail-oriented with strong organizational and follow-up & problem-solving skills.

• Ability to effectively work independently and collaboratively.

• Commitment to equity, inclusion, and housing stability.

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The salary range for this position is $80,000.00 - $85,000.00

Additional Compensation:

Many factors go into determining employee pay within the posted range including business requirements, prior experience, current skills and geographical location.

• Corporate Positions: In addition to the base salary, this role may be eligible to participate in a quarterly or annual bonus program based on individual and company performance.

• Onsite Property Positions: In addition to the base salary, this role may be eligible to participate in weekly, monthly, and/or quarterly bonus programs.

Robust Benefits Offered*:

• Competitive Medical, Dental, Vision, and Disability & Life insurance benefits. Low (free basic) employee Medical costs for employee-only coverage; costs discounted after 3 and 5 years of service.

• Generous Paid Time off. All new hires start with 15 days of vacation, 4 personal days, 10 sick days, and 11 paid holidays. Plus your birthday off after 1 year of service! Additional vacation accrued with tenure.

• For onsite team members, onsite housing discount at Greystar-managed communities are available subject to discount and unit availability.

• 6-Week Paid Sabbatical after 10 years of service (and every 5 years thereafter).

• 401(k) with Company Match up to 6% of pay after 6 months of service.

• Paid Parental Leave and lifetime Fertility Benefit reimbursement up to $10,000 (includes adoption or surrogacy).

• Employee Assistance Program.

• Critical Illness, Accident, Hospital Indemnity, Pet Insurance and Legal Plans.

• Charitable giving program and benefits.

*Benefits offered for full-time employees. For Union and Prevailing Wage roles, compensation and benefits may vary from the listed information above due to Collective Bargaining Agreements and/or local governing authority.

Greystar will consider for employment qualified applicants with arrest and conviction records.