ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in over 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing more than one million units/beds globally. Across its platforms, Greystar has over $79 billion of assets under management, including approximately $36 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

Reporting to the Regional Facilities Manager (RFM,) the Multi-Site Facilities Manager will be responsible for the day-to-day operation of the designated Assets. They will provide effective leadership, guidance and support for all services through the management of directly employed Team Members, sub-contractors and suppliers. They will ensure the effective delivery of the FM services to the complete satisfaction of Community Manager, Regional Operations Manager and RFM, through achievement of quality standards (SFG20) within agreed annual budgets and will also participate in the tendering / negotiating of new contracts and business development.

JOB DESCRIPTION

Key Role Responsibilities

• Manage all day-to-day site-based hard FM services through effective leadership of the on‑site Facilities Team.
• Manager effective site-specific reactive maintenance, planned preventative maintenance and life cycle replacement programs.
• Implement procedures to ensure innovative and effective energy and utilities management and monitoring.

• Actively seeks interaction and contact with residents to proactively seek to improve service delivery and takes appropriate action to resolve and address service issues. 

• Leads the on‑site Facilities Team to achieve key performance indicators (KPIs) in alignment with company standards and operational expectations.
• Hires, onboards and develops capability of team members in order to meet key performance goals and future succession requirements.

• Manage all sub-contractors and service providers. Sub-contractors will include but are not limited to, specialist building maintenance contractors, grounds maintenance contractor and pest control contractor.
• Coordinates and monitors minor works contractors and suppliers’ standards; retains accurate stock records, site operations log, including all relevant RAMS & Permits to work, testing records and conducts annual PAT testing to achieve statutory compliance.
• Issue all relevant permits to contractors to ensure compliance with Greystar Policies & Procedures.
• Ensures that the Asset Management Plan documentation (Operations and Maintenance Manuals, Health and Safety File and Statutory records) are maintained in an up to date state in each property.

• Ensures that the appearance and physical aspects of the properties meet established standards through routine quality and safety inspections.

• Production of monthly financial & contract specific reports as needed by the Community Manager/Regional Operations Manager/Regional Facilities Manager and ensure the timely supply of site management information as and when required.
• Maintains adequate inventory of spare parts and maintenance materials and works with Community Manager to order supplies and tools as needed to stay within budgetary guidelines.
• Originates, approves and submits purchase orders and processes invoices from vendors, contractors and service providers for payment and manages communication with finance team members and other stakeholders as required.
• Contributes to the development of the annual budget(s) for the properties and is accountable for attainment of related budget goals by analysing and evaluating financial statements, reconciling monthly statements against approved budget, and working with the Community Manager
• Implement our Health and Safety policy and Procedures to ensure the safety and welfare of all employees, sub-contractors, end users and the public. Production of monthly Health & Safety Reports.
• Supports the planning and execution of CAPEX projects, ensuring works are delivered efficiently and in line with organisational standards.
• Maintains accurate and up to date PMS and CAFM records, ensuring all tasks are completed in accordance with defined company KPIs.
• Prepare, attend and lead on all external risk assessments, proactively closing out any raised actions

About You

• An understanding of UK Health & Safety laws and statutory regulations relating to high rise buildings management (I.e. the building safety regulations) including interactions with Local Authority Representatives.

• A qualification in electrical/mechanical engineering or plumbing (i.e. NVQ, City Guilds or similar) or the equivalent of level of experience (i.e 5 years industry knowledge)
• Knowledge in all building repair trades, purchasing procedures and practices, painting and repair procedures in advantageous
• Knowledge/understanding of Health and Safety risks including manual handling, worksite safety, chemicals, trip and fall hazards.
• Building maintenance experience in a High-Rise Residential environment or similar.
• Previous experience of supervising contractors/suppliers and of working with teams repairing and maintaining premium residential buildings.
• Experience developing and maintaining risk assessments, managing planned preventative maintenance systems.
• Experincnce of managing fire door inspections remediation (Desirable)
• People management training (Desirable)
• NEBOSH qualified (desirable).
• An understanding of SFG20 (Desirable)
• IWFM Level 4 (Desirable)

Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to AskHR@greystar.com.