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Property Operations Associate

巴黎, 法国 ;
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ABOUT GREYSTAR


Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.


JOB DESCRIPTION SUMMARY

This position supports the community’s marketing and lease-up strategies to achieve occupancy, revenue, and resident retention goals by performing all activities related to leasing to residents and related activities.

The annual base salary for this role starts from €30,000 depending on experience. In addition to the base salary, this role may be eligible to participate in on-site bonus programs.

JOB DESCRIPTION

 Key RoleResponsibilities

  • Takes responsibilityfor all sales and letting activities,greetingand qualifying prospects. 

  • Conductsproperty tours,showsapartmentsand handlesthe complete process ofapplications, creditscreeningandcriminal background checks. 

  • Preparesthe lease and move-in packageand ensuresa smooth resident move-in and lease signing. 

  • Takes responsibilityfor all viewing activitiesensuring theProperty meets the requiredcompany standards, followsuponcallsto becarriedoutandensuresfeedback is received following all viewings. 

  • Executes and performs activities in support of the property’s lease renewal program by preparing lease renewal letters and packages for residents, meetswith and contactsrenewing residents in advance of move-out dates, and ensuresthat lease renewal documents are signed and implemented on time. 

  • Providesexcellent customerservice,respondsquickly and courteously to resident concerns and questions, takes prompt action to solve problems and/or document and convey resident or other requests to theappropriate individual(s). 

  • Completesall documentation, recordsandmaintainsfile notes andresidentsrecords.

  • Uses the property management software application (e.g.Yardi) to track apartment availability, record traffic and leasing activities, managesresident and prospect data, and capturescritical demographic and other information about existing and future residents. 

  • Constantly executesand organizesnew initiatives with regards to community building,eventsand other activities.

Knowledge & Qualifications

  • Good levelof general education

  • Proficient in the use of Microsoft Office packages including Word,Exceland Outlook.

  • Proficiencyin using propertyoperation systems.Trainingwillhowever, be provided.

  • Excellent communication skills (French and English,verbal and written). 

Experience & Skills

Essential

  • Excellent customer service skills andsignificant experiencein a sales(or host)role in a similar accommodation/hospitality/leisure or reservations/membership environment.

  • The ability tocreateatmosphere,influencepeople positivelyandwork under pressure.

  • Evidence oforganisationskillsin combination with customer service

  • Confident ininitiatingrelationships,expressing culturalawareness incommunications and negotiation skills to suitaudience.

  • A team player who isevidently approachable,welcomingand displays professionalism in work andpersonal presentation.

  • Proactiveapproach to problem-solvingwith a can-do attitude and an ability to act autonomously, taking decisions and/or action whenrequired.

  • Proficient at usingsocial media&onlineand web tools/resources for gathering and presenting research and information.

  • Numerical skills necessary to complete the above activities.

Desirable

  • Educated to Bachelor (HBO) level or equivalent experience(HotelSchool/Facility Management) 

  • Knowledge of Landlord/TenantLegislation.

Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to AskHR@greystar.com.

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