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ABOUT GREYSTAR
Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 265 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.
JOB DESCRIPTION SUMMARY
JOB DESCRIPTION
KeyRole Responsibilities
Works as part of a team, supporting and respecting other team members to deliver exceptional resident living.
Responds to all incoming sales calls and initiates proactive outbound contact to convert lead generation and existing database contacts as above.
Responds to online (webchat) and email enquiries in a professional and engaging manner.
Actively understands,updatesand improves knowledge of community, amenities,unitsand local area features.
Ensuresall data capture systems and details of contact are updated inan accurateandtimelymanner asrequired.
Plans andorganisesdaily activities tomaximisethe time to achieve targeted leasing numbers.
Converts prospects and leads into viewing appointments and bookings to achieve targeted leasing numbers.
Supports all communities including cross selling based upon potential resident requirements.
Follows up on receipt of required documentation, contract returns andprocessespayments.
Manages cancellations.
Undertakes marketing activities to promote the property andmonitorscompetitor activity.
Knowledge & Qualifications
Good levelof general education evidencing literacy and numeracy
Proficient in the use of Microsoft office packages including Word,Exceland Outlook as well as other systems such as databases/ booking systems,e.g.Salesforce is desirable
Experience & Skills
Excellent customer service skills and experience in a sales role in a similar world-class accommodation/hospitality/leisure or reservations/membership environment.
The ability to influence, adapt at pace and be motivated by exceeding customer service and sales targets
Evidence oforganisationskills with the ability tomulti taskandprioritisewhilstmaintaininga high levelof accuracy and attention to detail
Culturally aware and able to adapt relationship building, communications and negotiation skills to suit audience.
A team player who isevidently approachableand welcoming
Proactive with acan doattitude and an ability to act autonomously, taking decisions and/or action whenrequired.
Proficient at using online and web tools/resources for gathering and presenting research and information
Fluent English verbal and written communication skills
Additionallanguage skills are desirable
Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to AskHR@greystar.com.
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