ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in over 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing more than one million units/beds globally. Across its platforms, Greystar has over $79 billion of assets under management, including approximately $36 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

The Senior Property Manager manages the day-to-day operations of 2 or more assigned properties or 1 property over 500 units including managing the team members, daily activities, and resources of the property to achieve established budgeted financial and operational goals. Ensures that the operation of the property complies with Company policies and procedures, Canadian Human Rights Act and Provincial Fair Housing Laws, Fair Credit Reporting Act, and other laws and regulations governing multi-family housing operations.

JOB DESCRIPTION

KEY RESPONSIBILITIES:

• Provides input into the development of budget(s) for assigned properties by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports that establish historic and predict performance patterns.

• Meets targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner, making financial bank deposits, and preparing and reviewing monthly financial status reports.

• Approves invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, ensuring validity of certificates of insurance, coding charges to appropriate Chart of Account codes, and managing communication between the vendor/contractor, accounting, and the client/owner as needed.

• Controls expenditures by staying within the constraints of the approved budget and manages the balance and maintenance of the petty cash fund.

• Oversees the lease enforcement process by approving prospective resident applications, discounts and renewal leases, conducts periodic apartment inspections, follows proper notice requirements, evicts residents, and imposes and collects late fees and other charges as allowable and stated in the terms of the lease.

• Gathers, analyzes, and interprets current market and economic trends that may impact assigned properties and implements short- and long-range marketing and leasing strategies to achieve property occupancy and revenue goals.

• Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues. Ensures the property maintenance team members comply with the Company’s standards with respect to responding and completing resident service requests.

• Conducts regular property inspections and takes appropriate actions to ensure that the physical aspects of the assigned properties, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal.

• Supervises property staff by interviewing, hiring, orienting, and training employees, and manages their performance in accordance with Company policies, values, and business practices.

• Assists in managing the client/owner relationship by meeting with the owners, conducting property tours, providing updates and information about the property’s performance, and responding to owner requests as needed.

BASIC KNOWLEDGE & QUALIFICATIONS:

• Minimum 5 years of progressive experience in residential property management.

• Proven experience in a leadership role within the real estate industry.

• Strong financial acumen and analytical skills.

• Excellent communication and negotiation abilities.

• Knowledge of current market trends and regulatory requirements.

• Abilities to create and manage stakeholder relationships.

• Bachelor’s degree from an accredited college or university preferred in Business, Real Estate, or related fields.

SPECIALIZED SKILLS:

• RECA (Real Estate Council of Alberta) Property Management license required and must be kept in good standing, or RECA (Real Estate Council of Alberta) Property Management license must be obtained within six (6) months from the start date.

• Incumbents must have all licenses and/or certifications as required by Provinces and local territories.

• Incumbents must have valid driver’s license.

TRAVEL / PHYSICAL DEMANDS:

• Team members work in an office environment. No special physical demands are required.

• Rare or occasional travel may be required to attend business meetings, training programs, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.

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Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to AskHR@greystar.com.