ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in over 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing more than one million units/beds globally. Across its platforms, Greystar has over $79 billion of assets under management, including approximately $36 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

Contributes to an exceptional resident experience alongside the Community team and Capital Projects Team through the provision of a high standard of repairs, planned and unplanned maintenance tasks, and statutory compliance of the building fabric and mechanical and electrical systems. Inspects and diagnoses faults, in addition to undertaking minor day to day repairs and decoration to the building(s), grounds and equipment.

JOB DESCRIPTION

Key Role Responsibilities

• Works as part of the Community team to ensure all our residents enjoy a high level of service and repair throughout their environment.

• Communicates effectively with residents, clients, contractors and colleagues; demonstrating a clear understanding of maintenance issues and using initiative to respond accordingly.

• Monitors and maintains the electronic maintenance reporting system, Onesite, ensuring tasks are completed to a high standard and within reasonable time scales, corresponding with tenants when required.

• Promotes customer satisfaction by providing regular updates to residents via Onesite regarding ongoing or delayed maintenance issues.

• Administers all property maintenance & records in accordance with Greystar policies & procedures

• Maintains adequate levels of spares, stock and supplies, ensuring effective forward planning

• Diagnoses and undertakes repair and maintenance tasks to a high quality including plumbing, joinery and carpentry, painting/decorating and lighting; or organises and oversees repairs to completion if referred to contractors.

• Understands and responds to health and safety matters in an appropriate & timely manner

• Reports any incidents or accidents to the Community Manager using the correct system and documentation

• Ensures all communal areas of the site including refuse and recycling facilities are frequently inspected and maintained to the highest standards of repair & cleanliness.

• Liaises with relevant team members within Capital Projects or Operations teams to ensure transparency and clear communication when works are taking place.

• Monitors Sub-Contractors performance to standard and retains accurate records of their site operations including all relevant RAMS & Permits to Work.

• Assists the Community Manager in key management ensuring high levels of security at all times.

• Carries out internal PPMs such as PAT testing, emergency lighting testing, weekly fire alarm tests, fire evacuations and flushing.

• Ensures the gardens and grounds maintenance to the property are well maintained, clean, tidy and hazard free.

• Practices proper safety techniques in accordance with Company and safe systems of work guidelines

• Is available on call out of hours to respond to emergency situations to resolve problems or contact contractors to address.  Rota basis.

• Reviews site risk assessments as required with Community Manager.

• Seeks to maximise efficiency of utilities.

About You

Knowledge & Qualifications

• A reasonable level of general education educated to O’ Level / GCSE level or equivalent with demonstrable written and numerical skills.

• Awareness of H&S requirements on site

• Continually strives to improve knowledge, skills and abilities to produce the best results

• A recognised trade qualification, Building Crafts Operative Certificate, City and Guilds or NVQ relevant to undertaking repairs and maintenance in a residential building, e.g. plumbing or electrical, is essential.

Experience & Skills

• Experience of undertaking repairs and maintenance in a domestic residential environment or as a general builder /residential construction in the following trades; plumber, electrician or carpenter

• Experience of installing and maintaining hot and cold-water systems, sanitary appliances and soil and waste drainage. (Desirable)

• Experience of installing and maintaining electrical systems and fire alarm, emergency lighting and security systems. (Desirable)

• Fluent English verbal and written communication skills

• Helpful, friendly personality with effective communication skills behaving in a professional, courteous and helpful manner towards colleagues and residents

• Good team player with strong relationship building and influencing skills

• Positive approach and ability to work on own initiative

• Ability to determine cost effective solutions to repairs

• Contractor & Supplier Supervision skills are desirable

• Excellent organisation skills with the ability to multi task and prioritise

• Flexible approach to work and adaptable to thrive in a changing environment.

Behaviours & Values

• Integrity - We will stay true to the highest ethical standards and principles, and be honest, trustworthy, and humble in all of our words and actions.

• Equality - We will accept and value our individual differences and show genuine consideration for the thoughts, needs, and ideas of others.  We value and encourage a work/life balance.

• Accountability - We will take responsibility and accept ownership for our words, actions, tasks, and results, and respectfully hold others to the same standard.

• Professionalism - We will proudly present a positive, dignified, and business-like image at all times through our appearance, behaviour, and interactions with others.

• Teamwork - We will work together to accomplish goals, solve problems, and enrich our work environment.

• Service - We will make service our top priority by giving our time, knowledge, and experience to serve the needs of our customers, community, and team members.

Important Notice: Greystar will never request your banking details or other sensitive personal information during the interview process. Greystar does not conduct any interviews via text or messaging, and all communication will come from official Greystar email addresses (@greystar.com). If you receive suspicious requests, please report them immediately to AskHR@greystar.com.