ABOUT GREYSTAR

Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in more than 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over 1,000,000 units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $35 billion of development assets and over $30 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.

JOB DESCRIPTION SUMMARY

At Accolade by Greystar, we’re proud to offer a home away from home for our residents. We’re looking for enthusiastic team members who are passionate about fostering a safe, supportive, and engaging environment for our student community.

Our Resident Services Coordinators are the friendly faces who bring our communities to life and make everyone feel at home. Based at our Sydney student accommodation, you’ll help create a vibrant and connected living experience by planning and delivering events, services, and initiatives that enrich student life.

Life here is dynamic, we have plenty of fun, but there are also busy times as we welcome new residents and wish others well on their next adventure. Even if you don’t meet every single criterion, if you’re enthusiastic and eager to learn the Greystar way, we’d love to hear from you. This could be the start of a rewarding career journey.

JOB DESCRIPTION

Some of your key responsibilities will include (but are not limited to):

• Be the welcoming face of the community, greeting residents, guests, and visitors with warmth and professionalism.
• Handle enquiries and service requests efficiently; in person, over the phone, and online.
• Support daily operations, including deliveries, maintenance coordination, and keeping shared spaces looking their best.
• Help plan and deliver resident events and engagement activities that foster community connection.
• Work collaboratively with the team to resolve resident concerns promptly and maintain an exceptional living experience.

About you: 

You’re a people person who loves creating great experiences and helping others feel welcome. With experience in hospitality, retail, or another customer-focused role, you know how to bring positivity, professionalism, and energy to every interaction.

You’re organised, a great communicator, and thrive in a fast-paced, varied environment. You’re adaptable, eager to learn, and ready to build a career where you can develop new skills and take on more responsibility.

If you’re looking for a role that combines customer service, community, and career growth, this is a great opportunity to step into the property and accommodation industry with a global leader.

Requirements:

• A valid driver’s licence and the ability to obtain a National Criminal History Check and Working With Children Check.
• Flexibility to work varied hours, including weekends.
• Prior experience in customer-facing roles (hospitality or retail experience highly regarded).

Greystar is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives.  

We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.